Frequently Asked Questions

HolaNolis is an AI companion designed for children, teens and young people aged 10 to 20, with built-in family supervision. It's not a chatbot for adults adapted for kids: it was designed for these ages from the start, with their safety as the priority.

It's designed to reduce risks: age-based filters and rules, a 4-layer safety pipeline, risk-signal analysis of messages and alerts to the family. No system is infallible: we explain how it works and its limits on our safety page. We designed it with the GDPR, the EU AI Act and, for the US, COPPA in mind; this is not a certification and external legal review is pending.

Light (crisis alerts + usage hours) and, with Premium or during the 14-day trial, Medium (+ topic summaries + sentiment analysis) and Full (+ complete conversation history). Your child always sees which supervision level is active — no surprises.

No. Nolis is designed not to diagnose or give medical or psychological advice: it listens, detects risk signals, alerts the family when appropriate and points to trusted adults and professionals. It's a companion, not an advisor.

When Nolis detects signs of serious risk, it responds with empathy and alerts the family immediately by email and, if enabled, by push notification. For signs of suicidal ideation or self-harm, it also offers them help resources, such as a helpline. Less serious signals arrive right away or in a daily summary. No system is infallible: no alerts doesn't guarantee everything is fine. Crisis alerts are free on all plans.

The free plan includes 20 messages per day and crisis alerts. Premium costs €8.99/month, can be tried free for 14 days without a card, and includes unlimited messages, up to 5 kids and advanced reports.

For children, teens and young people aged 10 to 20, with 4 adaptive age brackets (10-12, 13-15, 16-18, 19-20). The AI adapts its language, humour and complexity to each age. Anyone under 18 always needs a responsible adult; from 18, young people decide about their own supervision.

Not yet. Today each child is linked to a single guardian, who sees the panel and receives the alerts. If your family needs two guardians, tell us through the contact form: it helps us prioritise it.

We collect only what is strictly necessary: account information (name, email, age), conversation data (encrypted at rest with AES-256-GCM), and usage metadata (session times, message counts). Names, email addresses, dates of birth and message content are encrypted with per-user keys. We don't sell data or use it for advertising or to train models. Only the providers needed to run the service process it, under data processing agreements (details in the privacy policy). The main AI model runs in the EU.

Not while they are under 18: a responsible adult is always required. The supervision level is set by the tutor and accepted by the young person during onboarding. Once accepted, it cannot be unilaterally changed. However, the young person can request a level change from their app; the guardian accepts or declines it, with an optional message. If declined, the same change can't be requested again for 30 days. If they are 18 or over, they decide: supervision can only continue with their consent, and they can ask for it to be removed through the contact form on our website.

Yes. HolaNolis is a Progressive Web App (PWA) that works on any modern device with a browser — phones, tablets, laptops, and desktops. No app store download required. You can install it on the home screen for a native-like experience.

HolaNolis is available in Spanish, English, Catalan and French. Safety alerts and the other email and push notifications reach you in the language of your account; replies to contact messages and payment receipts may arrive in Spanish or English. Nolis adapts its responses to the language your child is using.

You can cancel anytime from your account, through the Stripe customer portal: it won't renew and you keep Premium until the end of the period you've paid for, when your account reverts to the free plan. No questions asked, no hidden fees.

Yes. HolaNolis operates entirely through a web browser, so it works alongside any parental control app you already use (Google Family Link, Apple Screen Time, Qustodio, etc.). No conflicts, no interference.