Quick Start Guide: First Steps with HolaNolis

Getting started with HolaNolis is quick and straightforward. In less than 10 minutes you can have everything configured so your child can start chatting with Nolis in a supervised environment designed to be safer. This guide walks you through the entire process step by step. With 64% of US teens aged 13 to 17 saying they have used an AI chatbot (Pew Research Center, 2025 — Teens, Social Media and AI Chatbots) and US families suing chatbot companies, alleging they contributed to their children's suicides — cases they described to the Senate in 2025 (AP, 2025 — parents testify; Google–Character.AI settlement CNN), setting up a safer alternative can't wait.

Step 1: Create your guardian account (2 minutes)

The first step is creating your account as a guardian (parent, mother, or legal guardian). You have two options:

• Email and password: enter your email address, choose a strong password, and confirm your address using the link we'll send you.
• Quick sign-in with Google or Microsoft: if you have a Google account or a work account with Microsoft (Azure AD), you can register with a single click. It's the fastest option.

What you need to know

• Your guardian account is free. No credit card required to get started.
• With Premium you can add up to 5 children to one guardian account (the free plan includes 1).
• Email verification is mandatory. If you don't receive the email, check your spam folder.
• Your account data is encrypted and protected under GDPR. We don't sell data or use it for advertising or to train models. Only the providers needed to run the service process it, under data processing agreements (details in the privacy policy).

Step 2: Choose your plan

HolaNolis offers two options:

Free Plan

• 20 messages a day
• Crisis alerts included
• One child per account
• Light supervision

Premium Plan (€8.99/month, 14-day free trial)

• Unlimited messages
• Crisis alerts included
• Up to 5 children per account
• All three supervision levels (Light, Medium, Full)
• Detailed weekly summaries
• Advanced interest and topic configuration

Our recommendation: start with the free plan to try it out. You can upgrade to Premium at any time from your guardian panel. Payment is handled through Stripe, the market's most trusted payment platform, and you can cancel whenever you want with no commitments or lock-in periods.

Step 3: Add your child

From your guardian panel, click "Add minor" and fill in the basic information:

• Name (or nickname): how you want to identify your child in the panel. Nolis will call them by the name the minor chooses when setting up their own account.
• Date of birth: important for supervision level recommendations.
• Minor's email: required so they can receive the invitation and create their own account. If your child doesn't have an email, you can create a dedicated one for this purpose.

About minors and email addresses

At HolaNolis, email is required for all users, with no minimum age restriction. This allows us to:

• Send the invitation securely
• Verify the minor's identity
• Send important notifications about their account

The minor's email is only used for HolaNolis operations: we don't use it for advertising or sell it. To understand how the GDPR protects minors and how we take it into account, see our article on AI and minors: what European law says.

Step 4: Choose the supervision level

This is probably the most important step. HolaNolis offers three supervision levels, and the choice depends on your child's age, maturity, and your family's situation.

Light — Trust with a safety net

• You see: crisis alerts + weekly usage hours
• Ideal for: ages 16 to 20, families with high trust and open communication

Medium — The balance

• You see: everything in Light + topic summaries + emotional overview + interest configuration (with Premium or during the 14-day trial)
• Ideal for: ages 13 to 15, most families

Full — Maximum transparent supervision

• You see: everything in Medium + complete conversation history (with Premium or during the 14-day trial)
• Ideal for: ages 10 to 12, first AI experience, situations of specific concern

Three key points

1. Crisis alerts are always active, at all three levels. If Nolis detects a serious risk situation, we notify you immediately.
2. Your child always sees their level. There's no hidden monitoring. Transparency is the foundation of trust.
3. This isn't an irreversible decision: your child can request a level change from their app; you accept or decline it, with an optional message. If you decline, the same change can't be requested again for 30 days.

If you're unsure which to choose, see our complete guide to supervision levels.

Step 5: Send the invitation

Once the supervision level is configured, HolaNolis generates an invitation that you can send to your child in two ways:

• QR code: your child scans it with their phone and goes directly to registration. Ideal if you're together.
• Email link: a link is sent to the minor's email address. Ideal if you're not in the same place.

What happens when your child accepts the invitation

1. Your child creates their account (name, password or SSO with Google/Microsoft).
2. They clearly see the supervision level you've configured and what it means.
3. They accept the terms. This step matters: the minor gives their informed consent to the supervision level.
4. They choose what they want Nolis to call them.
5. They can start chatting.

If your child rejects the invitation, you'll receive a notification. This can happen if they disagree with the supervision level — and it's a perfect opportunity to have a conversation about trust and expectations before trying again. For advice on how to start that conversation, read our guide on how to talk to your child about digital safety.

Step 6: Your child starts chatting with Nolis

Nolis is HolaNolis's AI companion. It's not a tutor, not a therapist, not a search engine. It's a safe conversational companion designed specifically for teenagers.

What Nolis is like

• Curious: asks questions, genuinely interested in what your child shares.
• Warm: uses a friendly, empathetic tone without being condescending.
• Playful: has a sense of humor adapted to the user's age.
• Honest: if it doesn't know something, it says so. If your child asks it to do something it shouldn't, it explains why respectfully.
• Intellectually stimulating: with homework, it puts understanding first — it explains, asks questions and gives hints before solutions (it may give the answer if your child insists).
• Respectful: respects boundaries, doesn't push, doesn't emotionally manipulate.

What Nolis does NOT do

• Is designed not to give medical or psychological advice or diagnose: it listens and points to trusted adults and support resources
• Does not generate diet plans or content about body image
• Does not jump straight to homework answers: it gives hints before solutions (it may give the answer if your child insists)
• Does not use retention techniques (no streaks, no FOMO, no "we miss you" notifications)
• Does not encourage emotional dependency

To understand in detail why these limitations are a strength, not a shortcoming, read why Nolis doesn't give medical or psychological advice.

What to expect in the first week

The first few days

It's normal for your child to do some exploring: ask test questions, try to "break" Nolis (everyone does), and gradually discover that it's a different kind of conversation partner than other chatbots they may have used. Nolis is prepared for all of this and handles it naturally and with humor.

Your first weekly report

At the end of the first week, you'll receive a weekly report by email, on the free plan too, with sessions, time spent, messages and the number of alerts, plus a link to your guardian panel. In the panel, by level:

• Light: total usage hours
• Medium: usage hours and, with Premium, the main topics and the general emotional trend
• Full: the same as Medium plus a link to the conversation history, which you can read with Premium

How crisis alerts work

If at any point Nolis detects a serious risk signal (self-harm, suicidal ideation, abuse, imminent danger), an automatic protocol is activated:

1. Nolis responds to the minor with empathy and offers professional help resources (crisis lines, support numbers).
2. You receive an alert immediately by email and, if enabled, by push notification. Less serious signals arrive right away or in a daily summary, so you aren't flooded with notifications.
3. The alert includes context: what type of risk was detected and what level of urgency it carries.

This system works at all three supervision levels. No detection system is infallible: it can get things wrong or miss a signal. No alerts doesn't guarantee everything is fine; talking as a family still comes first.

Tips for a smooth start

1. Have the conversation first

Before sending the invitation, talk to your child about HolaNolis. Explain what it is, why you're using it, and which supervision level you've chosen — and why. If possible, choose the level together. Starting with an imposition is starting off on the wrong foot.

2. Choose the level together

Involving your child in choosing the supervision level sends a powerful message: "I trust you enough to include you in this decision." It's an act of respect that tends to have an immediate positive impact.

3. Review together after two weeks

Mark a date on the calendar. After two weeks, sit down together to review how it's gone: Does your child like Nolis? Are they comfortable with the supervision level? Is there anything you'd change? This early review establishes the habit of talking about the tool together — which is very valuable in the long run.

4. Don't read the history as a diary if the level is Full

If you've chosen Full and have Premium, you can read the conversations. But the goal isn't to read every message as if it were a secret diary. The goal is to have visibility to detect problems and be present. Use the history with care and respect, as you would any aspect of your child's private life.

5. Normalize talking about AI

Mention from time to time what Nolis has discussed with your child, ask what topics they've covered, share your own AI experiences. The more natural it is to talk about technology at home, the easier it will be for your child to come to you if something worries them.

Frequently Asked Questions

Ready to get started? Create your guardian account and in less than 10 minutes your family will have access to an AI companion designed from the ground up to be safe, transparent, and genuinely useful.

If you'd like to understand the product in depth before registering, visit the product section or read our complete guide to protecting your teenager online. You can also consult the digital supervision guide for families.

If you have any questions, our team is available through our contact page. We're here to help.