HolaNolis

Provisional Terms and Conditions of Use during the launch and testing phase

This translation is provided for information purposes only. The Spanish-language version is the only contractually binding version and shall prevail in the event of any discrepancy.

Binding contractual document of a provisional nature

Field	Value
Document identifier	`tos-provisional-2026-07-v1.1`
Last updated	July 31, 2026
Entry into force	For each Adult Account Holder, on the date of their electronic acceptance
Provider	Pixel Solution, S.L.
Initial scope	Users residing in Spain, with sign-ups admitted from other territories during the provisional phase (clause 6)
Contract language	Spanish
Service status	Initial launch, validation and controlled testing phase

Read this document before accepting. These Terms are provisional because HolaNolis is in an initial launch phase and because they will be reviewed and replaced by a consolidated legal version. However, they are fully binding while they remain in force. The word "provisional" does not mean that they lack effect, nor does it allow either party to ignore them.

Future material changes will not be deemed accepted in advance. Pixel Solution will give notice of them and will request a new express acceptance where appropriate. If the Adult Account Holder does not accept the new version, they may stop using the Service, cancel the subscription and exercise the applicable access, export or erasure options. Once the communicated transition period has ended, it will not be possible to continue using the affected features without accepting the version in force.

Identity of the provider
Subject matter, contractual documents and provisional nature
Definitions
Electronic conclusion, acceptance and proof of the contract
Requirements and authority of the Adult Account Holder
Age, territories and registration availability
Sign-up initiated by the Young User
Information for and acceptance by the Young User
Description of the Service
What HolaNolis is not
Automated crisis detection and alerts
The adult's responsibilities regarding safety
Supervision levels
Free Plan, Premium and trial
Premium subscription, renewal, cancellation and payment
Right of withdrawal
Refunds and conformity of the digital Service
Accounts, credentials, linked adults and devices
Acceptable use
User-provided content
Responses generated by Nolis
Intellectual property of the Service
Availability, support and technical limitations
Changes to the Service
Suspension, cancellation and termination
Coming of age and end of the usage age range
Recommendations by schools and professionals
Privacy and data protection
Artificial intelligence models and other providers
Liability
Amendment of these Terms and re-acceptance
Communications
Governing law, consumers and dispute resolution
Final provisions

Annexes: model withdrawal form; electronic acceptance texts and records; specific conditions of the provisional phase; supervision matrix; alert protocol; and contract update procedure.

Provisional Terms and Conditions of Use of HolaNolis

Identifier: tos-provisional-2026-07-v1.1
Entry into force: on the date of electronic acceptance by each Adult Account Holder
Last updated: July 31, 2026

Essential information before accepting

HolaNolis is an artificial intelligence service in an initial phase of launch and controlled testing. Nolis is not a person. Its responses are generated automatically and may contain errors, omissions, biases or fabricated statements.

Nolis detects, alerts and redirects. It does not diagnose, does not prescribe and does not give advice. HolaNolis is not a healthcare, psychological, therapeutic, dietary, legal or financial service, nor an emergency service.

The detection of possible crisis situations is automated and probabilistic. It may fail to detect a real situation and may also generate alerts that do not correspond to a crisis. The absence of an alert must never be interpreted as confirmation that no risk exists.

The Service incorporates transparent family supervision. The Young User must know which level is active, who can access information and how to request a renegotiation. No level authorizes secret surveillance or the use of the information to humiliate, punish or abusively control the Young User.

By accepting these Terms, you enter into the Service contract in your own name. Where the Young User is a minor, you also declare that you are legally empowered to authorize their sign-up and to act on their behalf to the extent permitted by law.

During the provisional phase, features, AI models, limits and processes may change. Changes may not be used to remove the consumer's legal rights, silently expand supervision or turn the current acceptance into blanket consent to future conditions.

1. Identity of the provider

1.1. The HolaNolis service is provided by:

Pixel Solution, S.L.
NIF: B-66299090
Registered office: Casafranca, 35, 08017 Barcelona, España
Registry details: Registro Mercantil de Barcelona, tomo 44336, folio 187, sección 8, hoja B-453151, inscripción 1
General, legal and privacy contact email: info@holanolis.com
Address for complaints and withdrawals: Casafranca, 35, 08017 Barcelona, España

In these Terms, "Pixel Solution", "HolaNolis", "we" or "our" refer to Pixel Solution, S.L.

1.2. Pixel Solution is the Adult Account Holder's sole contractual counterparty with respect to HolaNolis, even though it uses technology providers to perform certain functions.

1.3. The HolaNolis trade name does not replace the corporate identity stated above. Invoices, order confirmations, contractual notices and privacy communications must identify Pixel Solution.

1.4. The email address info@holanolis.com may be used for contractual enquiries, complaints, withdrawal, cancellation and the exercise of rights, without prejudice to any specific channels made available within the application.

1.5. The address stated above must not be used to send clinical information, medical records, conversation screenshots or sensitive documentation about the Young User unless Pixel Solution expressly requests it through a secure channel.

2. Subject matter, contractual documents and provisional nature

2.1. These Terms govern the contract between Pixel Solution and the adult who creates or administers a HolaNolis account, as well as the conditions under which a young user may use the service.

2.2. The following also form part of the relationship, to the extent applicable:

the summary of the plan or tier contracted, shown before confirming the sign-up or payment;
the versioned specification sheet of the accepted supervision level;
the Privacy Policy;
the notice adapted for the young user; and
the particular conditions of a promotion, if any.

2.3. In the event of conflict, the particular conditions expressly accepted for a specific transaction shall prevail, followed by these Terms and, finally, the general information on the website. No provision shall limit mandatory consumer rights.

2.4. The Privacy Policy provides information about data processing, but merely reading or accepting it does not replace any specific consents that may be required.

2.5. Provisional and binding nature. These Terms legally govern the use of the Service during its initial phase. From their acceptance, they replace any earlier provisional text that had not been accepted in a traceable manner, but they do not create retroactive acceptance in respect of earlier periods.

2.6. The purpose of the provisional phase is to validate the operation, safety, usefulness, experience and operational viability of HolaNolis with a limited number of families. It does not turn users into employees, partners, professional evaluators or participants in clinical research.

2.7. The Adult Account Holder understands that, during this phase, changes may be more frequent than in a consolidated service, including adjustments to the interface, flows, message limits, reports, classifiers, AI providers, response times and experimental features.

2.8. The provisional characteristics do not remove Pixel Solution's legal obligations. The Service must be provided with the professional diligence required and must respect mandatory consumer rights, data protection, security and the conformity conditions applicable to digital services.

2.9. No test may covertly expand an adult's access to conversations, deliberately reduce the basic safety layers, use identifiable conversations for incompatible purposes or introduce a payment obligation that has not been accepted.

2.10. Pixel Solution may decide, after validation, to consolidate, modify or withdraw a feature. Where the change is material or adversely affects the contracted Service in a more than minor way, clauses 24 and 31 shall apply, including the applicable rights to information, termination and proportional refund.

2.11. These Terms do not replace the Privacy Policy, the notice for Young Users or the Supervision Agreement. If any of those texts is not displayed, is not up to date or materially contradicts the actual operation of the Service, it must be corrected before the affected processing or feature is used.

2.12. In the event of conflict between an advertising promise and these Terms, the interpretation most favourable to the consumer shall apply where the law so requires. Pixel Solution may not use this document to neutralize essential information communicated before contracting.

3. Definitions

For the purposes of these Terms:

Service: the HolaNolis progressive web application and its conversation, supervision, safety, account management and subscription features.
Nolis: the artificial intelligence conversational companion available within the Service.
Adult Account Holder: the person of legal age who contracts, administers and, where applicable, pays for the Service. With respect to a minor user, they must be the father, mother, legal guardian or a duly authorized representative.
Additional Supervising Adult: another adult invited by the Adult Account Holder to access certain information or receive alerts, within the accepted permissions and provided that their involvement is lawful. They must have their own account and accept these Terms.
Young User: the person between 10 and 20 years of age who is invited to use the Service, within the enabled ages and territories.
Minor User: a Young User who has not reached the applicable age of majority. For the purposes of the design of the Service, at a minimum the protections provided for persons under 18 shall apply.
Adult Young User: a Young User who already has legal capacity to contract on their own behalf.
Supervision Agreement: the versioned proposal describing the Light, Medium or Full level, what information each adult can see and how a change may be requested.
Crisis Alert: an automated notice generated when the system detects patterns that could be associated with self-harm, suicidal ideation, abuse, violence or other configured risk categories. An alert is not a diagnosis, nor does it prove on its own that a crisis exists.
Account: the set of credentials, profiles, settings, acceptances and subscriptions associated with an Adult Account Holder or another authorized user.
Provisional Phase: the initial launch, validation and controlled testing period during which certain features may evolve more frequently, without prejudice to legal rights.
Experimental Feature: a feature identified as beta, pilot, trial or equivalent that is still being evaluated and may be modified, limited or withdrawn.
Material Change: a modification that significantly affects the price, renewal, purpose, safety, privacy, supervision, access to information, responsibilities, dispute resolution or essential use of the Service.
User Content: messages, images, instructions, comments and other information provided by a user to the Service.
Output: text, a summary, a classification, a report or another result generated in whole or in part by automated systems.
Eligible Provider: a provider or model that Pixel Solution has determined may be used for the applicable age, territory, purpose and data category, taking into account its contractual conditions and protective measures.
Security Incident: an event that may compromise the confidentiality, integrity, availability of, or authorized access to, accounts, data or security features.
Durable Medium: a means that allows the user to store information addressed personally to them and to consult it later without alteration, such as an email or a downloadable file.

3.1. The definitions shall be interpreted in accordance with the actual operation of the Service and may not be used to lower the legal protection due to a consumer or a minor.

3.2. Where one person performs several roles — for example, being Adult Account Holder, payer and supervisor — each power shall be limited to the role to which it corresponds. Paying for a subscription does not, on its own, grant access to conversations.

4. Electronic conclusion, acceptance and proof of the contract

4.1. The contract is concluded electronically when the Adult Account Holder completes the registration, receives the required pre-contractual information, ticks the mandatory declarations and presses the unambiguous sign-up or purchase button.

4.2. Acceptance must be given through an affirmative action. Checkboxes shall not be pre-ticked, and silence or failure to respond does not constitute acceptance.

4.3. To evidence the contract, Pixel Solution will retain, in accordance with the Privacy Policy, at least:

the identifier and exact version of the document accepted;
the date and time of acceptance;
the account that accepted;
the IP address; and
the user agent or equivalent information about the browser or device.

4.4. After sign-up or purchase, Pixel Solution will send a confirmation on a durable medium, normally by email, containing the accepted version or a stable means of downloading and keeping it.

4.5. The Adult Account Holder's acceptance of these Terms does not replace:

the individual acceptance to be given by each Additional Supervising Adult;
the notice and the Supervision Agreement to be accepted by the Young User; or
the data protection consents that must be collected separately.

4.6. The Adult Account Holder contracts in their own name and assumes the financial obligations. Where they act with respect to a Minor User, they do so solely within the scope of their parental authority, guardianship, custody or legal authorization. The Minor User does not assume any payment obligations.

4.7. Before accepting, the Adult Account Holder may review these Terms, correct the registration details, go back to previous screens and download or open a complete copy.

4.8. The free sign-up button shall not indicate that any payment obligation exists. The Premium purchase button must state unambiguously that the order entails an obligation to pay.

4.9. Pixel Solution will retain a full copy or a verifiable fingerprint of each version. Where reasonably possible, the user will be able to consult from their account the version they accepted and any subsequent acceptances.

4.10. Old acceptances will not be reconstructed from the mere existence of an account. Existing trial users whose acceptance cannot be demonstrated must accept this version before continuing to use the chat.

4.11. The checkboxes relating to the contract, the adult's authority, privacy and optional consents shall be presented separately where they serve different purposes. Acceptance of the Terms does not authorize commercial communications, model training or optional processing.

4.12. A manifest error in the price or in the essential characteristics will be communicated without delay. Pixel Solution will not charge a price different from the one confirmed without a new express order; if it cannot honour the confirmed offer, it will refund what was charged and explain the available alternatives.

4.13. The contractual confirmation will include, at least, the identity of the provider, the plan, the price if any, the billing period, the date of acceptance, the version of the documents, how to cancel and the complaints channel.

5. Requirements and authority of the Adult Account Holder

5.1. To be an Adult Account Holder you must:

have reached the age of majority and have capacity to contract;
provide accurate, complete and up-to-date information;
be the father, mother or legal guardian of the Minor User, or hold a legally valid and verifiable authorization to represent them and authorize their sign-up;
comply with the applicable court decisions, custody arrangements and rules on the joint exercise of parental authority; and
use the information obtained through the Service solely for the care, accompaniment and safety of the Young User.

5.2. Being a "trusted adult" does not, on its own, confer capacity to contract on behalf of a minor or to consent to the processing of their data. An adult without legal representation may only be involved as an Additional Supervising Adult where they have been validly designated by someone with authority, the access is compatible with the law and the Young User has been informed of, and has accepted, the scope of the supervision.

5.3. Pixel Solution may request reasonable information or documentation to verify the adult's age, identity or authority where there are doubts, a complaint, a conflict between holders of parental responsibility, a risk to the Young User or a legal obligation. While the check is being carried out, activation or certain features may be suspended.

5.4. If several persons jointly exercise parental authority or guardianship, the Adult Account Holder declares that they have obtained any necessary authorizations. Pixel Solution does not resolve family or custody disputes and may temporarily block access when it receives plausible and conflicting allegations, until there is a sufficient basis on which to act.

5.5. The Adult Account Holder must explain to the Young User, in a manner appropriate to their age, what HolaNolis is, what each adult can see, that automated crisis detection exists and that Nolis is neither a person nor a professional.

5.6. The Adult Account Holder warrants that they do not use HolaNolis to monitor an adult, an ex-partner, a worker, a student or any other person over whom they have no authority or valid authorization. The family Service is not designed for private investigation or workplace monitoring.

5.7. The Adult Account Holder will report without delay any change affecting their authority, including a custody decision, removal of guardianship, emancipation, coming of age or revocation of an authorization.

5.8. If the adult's authority cannot be verified in a proportionate manner, Pixel Solution may keep the Young User's profile inactive, restrict access to information or request that the person with legal standing complete a new process.

5.9. The adult undertakes not to induce the Young User to conceal their age, identity or residence, and not to create duplicate profiles to circumvent limits, safety decisions or supervision disagreements.

5.10. The adult's declaration does not prevent Pixel Solution from carrying out additional verifications. Such verifications must be proportionate, minimize data and avoid retaining identity documents for longer than necessary.

5.11. In the event of a family dispute, Pixel Solution may temporarily keep certain records blocked in order to protect the Young User, handle complaints and comply with legal obligations. The block does not vindicate either party's position.

6. Age, territories and registration availability

6.1. HolaNolis is designed for Young Users aged 10 to 20. The features, representation conditions and admitted ages may vary depending on the country of residence and the applicable regulations.

6.2. The Service is initially directed at persons residing in Spain. During the provisional phase, Pixel Solution also admits sign-ups from other territories where the Service can be provided in one of the available languages and with crisis resources localized for that territory. Those sign-ups are likewise governed by these Terms, without prejudice to the mandatory consumer protection rules of the user's country of residence.

6.3. The Adult Account Holder and the Young User must state their real country of residence and must not use VPNs, false data or other mechanisms to circumvent territorial or age restrictions.

6.4. Pixel Solution may restrict or close registration from specific territories where it cannot guarantee the corresponding legal, privacy, security or crisis-response measures. Each territorial opening or restriction may require additional conditions, notices, verifications and safety resources.

6.5. Pixel Solution may limit new sign-ups or suspend availability in a country for legal, regulatory or security reasons, due to the availability of crisis resources, or due to the contractual incompatibility of an essential provider. Where the measure affects active accounts, clause 24 shall apply and an orderly transition will be provided.

6.6. If the Young User has already reached the age of majority when registering, they must accept the contract and the Privacy Policy in their own name. Another adult may take on the payment if the flow allows it, but the fact of paying does not grant them access to conversations, summaries or alerts without a separate, specific and revocable authorization from the Adult Young User.

6.7. Technical availability from another country does not mean that registration or use is authorized there. The account may be paused if the user changes their residence to a territory that is not enabled.

6.8. Pixel Solution will not discriminate unjustifiably between users, but it may establish capacity limits, waiting lists or invitations during the provisional phase in order to maintain a reasonable level of safety and support.

6.9. Ages are calculated from the declared date of birth. Where an age difference could materially change the supervision, the processing or the applicable rules, Pixel Solution may request a proportionate check.

6.10. Access below the age of 10 or after the age of 20 is not included in this version, except for a brief technical transition expressly provided for in clause 26.

7. Sign-up initiated by the Young User

7.1. A Young User may start a provisional registration and provide an adult's email address. This does not activate the chat, nor does it imply that the adult has authorized the Service.

7.2. Before accepting, the invited adult must receive:

the identity of Pixel Solution;
an explanation that the request was initiated by a Young User;
the information needed to identify the invitation in a proportionate manner;
the essential characteristics of the Service and of the supervision;
the links to these Terms and to the Privacy Policy;
a clear statement of the legal authority required; and
a means to decline and to request the erasure of the provisional registration.

7.3. The chat will not be enabled until a valid Adult Account Holder completes the registration, accepts the applicable documents and proposes a supervision level that the Young User accepts.

7.4. If no adult completes the process, the provisional registration will not activate the Service and its data will be processed in accordance with the Privacy Policy. Pixel Solution is implementing the automatic erasure of provisional registrations not completed within 30 days; in the meantime, their immediate erasure may be requested by writing to info@holanolis.com.

7.5. The invitation will be single-use, will have an expiry date and will not display in the email any sensitive information about the content of conversations, health, or the reasons why the Young User wishes to use the Service.

7.6. The adult may report that they do not know the requester, decline the invitation and ask that no further invitations related to that registration be sent.

7.7. The adult's address will not be deemed verified merely because it has received an email. The process must include a confirmation action and any additional checks that are appropriate.

7.8. Until the sign-up is completed, Pixel Solution will limit the collection and use of data from the provisional registration to what is strictly necessary to manage the invitation, prevent abuse and comply with the law.

8. Information for and acceptance by the Young User

8.1. Before conversing, the Young User will receive understandable, age-appropriate information about:

the fact that Nolis is an artificial intelligence and not a person;
the intended uses and the limits of the Service;
the possibility of incorrect or inappropriate responses;
the automated detection of crisis signals;
the alerts that may be sent to adults;
the information visible under the proposed supervision level;
how to request a change of level, help or the closure of their profile; and
whom to contact if they are in danger or need professional attention.

8.2. The Young User must accept the invitation and the Supervision Agreement through an affirmative action. If they do not accept, the chat will not be activated.

8.3. The Young User's acceptance does not make them responsible for payment, nor does it limit their rights. Where the law recognizes the Young User's own capacity to consent to certain processing operations or decisions, Pixel Solution will collect that decision separately and in a manner appropriate to their age.

8.4. The Young User or the Adult Account Holder may propose a change of supervision level. The proposal does not modify the level in force: the primary Adult Account Holder must approve it and the Young User must review and accept the new Supervision Agreement before it takes effect.

8.5. Pending requests will normally expire after 14 days if the primary Adult Account Holder does not respond. After a rejected request, a 30-day period may be established before the same request may be repeated, without preventing the Young User from asking for help or requesting a level of greater supervision.

8.6. Level changes apply only from their entry into force. Moving to Full does not allow the adult to open conversations that predate the change. Moving from Full to Light or Medium does not erase what an adult had already lawfully seen, but it prevents any new access that is no longer included.

8.7. The Service may propose reviews of the level on birthdays and, in particular, upon entering the 13, 16 and 18 age brackets. These reviews do not produce automatic changes.

8.8. The information for the Young User will be presented in layers and in language appropriate to their age bracket. The essential information about AI, privacy, alerts and supervision shall not be hidden behind lengthy texts.

8.9. The Young User may check at any time who the linked adults are, which level is active and what each of them can see.

8.10. The Young User will have an appropriate channel to report a problematic response, unexpected adult access, a disagreement about supervision or difficulty exercising their rights. The request may require the involvement of their representative where the law so requires, but it will not be ignored on account of their age.

8.11. Rejection of the Supervision Agreement will prevent the chat from being activated, but it may not be treated as acceptance of a different level. The adult and the Young User may submit a new proposal.

8.12. Pixel Solution will avoid manipulative designs that pressure the Young User into accepting more supervision, sharing more data or continuing a conversation.

8.13. The Young User's acceptance is a measure of transparency, participation and respect for their evolving autonomy. It does not displace Pixel Solution's legal responsibility, nor does it render lawful any adult access that is not.

9. Description of the Service

9.1. HolaNolis is a progressive web application that allows a Young User to hold conversations with Nolis for everyday uses, such as resolving general questions, supporting learning, exploring interests or chatting.

9.2. Nolis is an artificial intelligence system. Its messages are generated automatically by language models and do not come from a person conversing in real time.

9.3. Responses may be incomplete, inaccurate, outdated, biased, repetitive or inappropriate despite the safety measures. The Young User and the Adult Account Holder must apply human judgement and verify any relevant information against reliable sources.

9.4. HolaNolis does not guarantee that a response is original or exclusive. AI systems may produce identical or similar responses for different people.

9.5. The specific features, limits and compatibilities of each plan will be displayed before purchase and will form part of the order summary.

9.6. The Service is not a general parental-control application for the device. It does not automatically inspect other applications, messages, browsing or communications outside HolaNolis.

9.7. Unless expressly stated, there is no prior human review of each response. Generation, filtering, classification and the production of summaries may be automated.

9.8. Pixel Solution may set reasonable limits on length, frequency, capacity, files or context in order to protect the system, control costs and maintain safety. The applicable limits will be displayed in an understandable manner.

9.9. HolaNolis will not be designed to compulsively maximize usage time. No educational objectives, emotional changes, grade improvements, psychological well-being or specific personal outcomes are guaranteed.

9.10. Memory, personalization or history features will only be active to the extent described in the interface and the Privacy Policy. The user should not assume that Nolis remembers everything or that a conversation remains available indefinitely.

9.11. Experimental Features will be identified where their nature could reasonably influence the decision to use them. They may have limits, compatibility or availability different from the rest of the Service.

10. What HolaNolis is not

10.1. Nolis detects, alerts and redirects. It does not diagnose, does not prescribe and does not give advice.

10.2. The Service does not provide healthcare, medical, psychological, psychiatric, therapeutic, dietary, legal, financial or any other regulated professional services.

10.3. Nolis does not replace parents, guardians, teachers, counsellors, healthcare professionals, social services, law enforcement or emergency services.

10.4. HolaNolis is not a helpline, nor a permanent human monitoring service. If there is immediate danger, an emergency or a risk of harm, the country's emergency services and professional resources must be contacted directly. In Spain, 112 may be used and, for suicidal behaviour, 024.

10.5. The telephone numbers and resources displayed by HolaNolis are provided for reference. Their availability, coverage and response depend on entities unrelated to Pixel Solution.

10.6. Nolis can help to understand concepts or to practise, but it does not guarantee that a response is suitable for an exam, curriculum, assignment or a teacher's criteria. The Young User must comply with their school's academic rules.

10.7. Nolis does not assess the truth of accusations, does not conduct abuse investigations and does not determine guilt. A conversation or alert may justify seeking help, but it does not replace child-protection, healthcare, police or judicial procedures.

10.8. Nolis must not be used to decide on medication, diets, treatments, investments, contracts, criminal complaints, custody, schooling or other high-impact decisions.

10.9. Nolis's warm or empathetic tone does not mean that it has feelings, consciousness, professional confidentiality or the duties of a human being.

10.10. The Service does not guarantee permanent availability or immediate response. In an emergency, do not wait for Nolis to reply or to generate an alert.

11. Automated crisis detection and alerts

11.1. Every message sent by the Young User is automatically analysed to look for patterns that could be related to self-harm, suicidal ideation, abuse, violence and other risk categories described in the safety notice and in the Privacy Policy.

11.2. When the system detects a possible risk, it may:

show the Young User a local help resource and recommend that they turn to a trusted adult or to professional services; and
send a Crisis Alert to the Adult Account Holder or to the authorized adults, with the content and scope provided for in the Supervision Agreement and in the design of the alert.

11.3. The Young User will be informed, before using the Service, that this detection exists and that it may generate alerts. The current design may not show them a simultaneous notice each time a specific alert is sent. This practice must be explained in a visible, age-appropriate manner and will be subject to legal, ethical and safety review.

11.4. Detection is automated and probabilistic. Therefore:

it may fail to detect messages associated with a real situation;
it may generate alerts when no crisis exists;
it does not determine intent, clinical condition or the truth of what is expressed; and
it does not replace a human or professional assessment.

11.5. Pixel Solution designs and maintains reasonable safety measures, but it does not guarantee the detection of every case or the instantaneous delivery of every alert. Delivery depends, among other factors, on the internet connection, the operation of devices and communications providers, notification permissions and the accuracy of the contact details.

11.6. While the account remains active and the Young User can converse, detection and Crisis Alerts will not be limited by the plan contracted or by a payment failure. The termination, deletion or complete suspension of an account prevents new messages from being received and, therefore, new alerts from being generated.

11.7. Except where necessary for support, incident investigation, security, legal compliance or the handling of a valid request, there is no Pixel Solution employee reading all conversations in real time.

11.8. Risk classification may combine rules, proprietary models and third-party services. Thresholds may vary by age, language, territory or category in order to improve protection, always without reducing the agreed safeguards in a manner incompatible with these Terms.

11.9. An alert must include only the information reasonably necessary to enable a response. It will not give general access to the conversation where the level does not allow it.

11.10. Pixel Solution may review a flagged conversation in a limited manner where necessary to investigate an incident, improve a safety measure, handle a complaint or comply with a legal obligation. Access must be limited to authorized personnel, logged and subject to confidentiality.

11.11. Safety improvements may use aggregated metrics, anonymized data, synthetic scenarios and specifically authorized cases. Identifiable conversations will not be used to train a third party's general model or for an incompatible purpose by way of the generic acceptance of these Terms.

11.12. Alerts must not contain diagnoses or present inferences as facts. Categories and severities are operational indicators, not clinical labels.

11.13. Where an alert cannot be delivered due to a contact or channel error, the system may attempt configured alternative channels, display notices in the account or request that the details be updated. There is no guarantee that every attempt will actually be seen.

11.14. Pixel Solution will document and review serious incidents and known failures of its safety measures according to their impact, without promising a specific detection rate that has not been validated.

11.15. If the system displays help resources, it will try to select information appropriate to the territory, but the adult and the Young User must verify that it is current and use the emergency services in the event of immediate risk.

12. The adult's responsibilities regarding safety

12.1. The Adult Account Holder and each Additional Supervising Adult undertake to:

keep their details and contact channels up to date;
enable and review the necessary notifications;
assess the alerts received promptly and with human judgement;
contact emergency services or professionals where the circumstances so advise;
not use an isolated alert as a diagnosis, conclusive proof or an automatic ground for punishment;
treat the Young User with respect, proportionality and regard for their privacy; and
not rely exclusively on HolaNolis as a protection or supervision mechanism.

12.2. An alert may justify a careful conversation or seeking help, but the adult must consider the context and make their own decisions.

12.3. These responsibilities do not release Pixel Solution from its legal obligations regarding safety, diligence, data protection or conformity of the Service.

12.4. The adult must not confront, punish or take an irreversible decision based solely on a Crisis Alert, an emotional summary or an automated Output. They must listen to the Young User and, where appropriate, consult a professional.

12.5. If the adult believes that the Young User is in immediate danger, they must use the emergency services directly. Reporting it to HolaNolis or waiting for a reply from support is not an equivalent alternative.

12.6. The adult must periodically check that email and notification permissions are not blocked, that the recipients remain correct and that the Additional Supervising Adults still have a legitimate role.

12.7. Where Full access exists, the adult undertakes not to copy, publish, forward or use the conversations beyond what is necessary for care and safety, except where legally required or for urgent protection.

12.8. Pixel Solution may provide general recommendations on how to act, but it does not direct or control the family's response. The adult retains their own judgement and responsibility within the law.

13. Supervision levels

13.1. HolaNolis offers three supervision levels: Light, Medium and Full. The Young User can see at all times which one is active.

13.2. The matrix for this provisional version is as follows:

Information or feature visible to authorized adults	Light	Medium	Full
Crisis Alerts	Yes	Yes	Yes
Basic weekly usage report, such as time and frequency	Yes	Yes	Yes
General summary of topics discussed	No	Yes	Yes
General emotional indicators or trends, without diagnosis	No	Yes	Yes
Conversation history	No	No	Yes
Reading of individual messages	No	No	Yes

13.3. A Crisis Alert may include, whatever the level, the category, severity, date and time and the relevant context necessary to understand and respond to the possible risk. That exceptional context does not turn Light or Medium supervision into ordinary access to the history.

13.4. Before a level is activated, the Adult Account Holder and the Young User will receive a versioned specification sheet identifying the authorized adults, reproducing the applicable matrix, explaining retention and describing how a change is proposed.

13.5. The level will not be activated until the Young User accepts it. Once accepted, no adult may expand or reduce it unilaterally. Any change will follow the process in clause 8 and will be prospective.

13.6. In accounts with several adults, the primary Adult Account Holder retains the powers of configuration and decision over change proposals. Additional Supervising Adults access, with their own credentials, the information and alerts corresponding to the accepted level, but they cannot change it unless the status of primary account holder is validly transferred to them.

13.7. Crisis Alerts and the four safety layers operate at all levels and on all plans. A supervision level does not make the adult the owner of the conversations, nor does it authorize them to obtain information by means outside the Service.

13.8. Pixel Solution will not use technical, design or wording changes to silently expand the information accessible to an adult.

13.9. Topic summaries and emotional indicators are automated Outputs and may omit context, oversimplify or be wrong. They must not be interpreted as a psychological assessment, a clinical profile or proof of conduct.

13.10. Full access allows the history to be consulted within the available interface and period; it does not guarantee a permanent copy, nor does it authorize automations, bulk exports or surveillance outside the Service.

13.11. Where several Young Users belong to one family Account, each will have a separate Supervision Agreement. One user's level does not determine the others'.

13.12. The addition or removal of an Additional Supervising Adult will be notified to the Young User and will require the applicable acceptances. Removal will prevent new access, but it cannot undo what that person had legitimately seen.

13.13. Conversational safety, filters and crisis detection are not reduced by choosing Light. The levels govern adult visibility, not Pixel Solution's obligation to maintain the Service's basic measures.

13.14. If a Premium feature temporarily becomes unable to generate a summary, this does not authorize replacing it with full access to conversations.

13.15. Any material expansion of the visible categories, the frequency of reports or the context included in alerts will require prior information and, where appropriate, a new acceptance by the Adult Account Holder and the Young User.

14. Free Plan, Premium and trial

14.1. The Free Plan includes:

one Young User;
up to 20 messages per day;
Light supervision;
Crisis Alerts and the safety layers; and
a basic weekly usage report.

The Free Plan has no predetermined expiry date as long as it remains available, the account remains active and these Terms are complied with.

14.2. The Premium Plan is currently offered at 8.99 euros per month or 89.88 euros per year and includes, depending on the option displayed before purchase:

up to five Young Users;
unlimited messages, with no daily limit;
the Light, Medium and Full levels;
detailed reports and summary or history features according to the accepted level; and
up to three adults linked to the family.

14.3. Before purchase, the total price, applicable taxes, billing period, date of the first charge, renewal, included features and cancellation conditions will be displayed. The final amount must be visible before confirming.

14.4. The Premium trial lasts 14 days and may be activated automatically during sign-up. Activation of the trial does not, on its own, authorize any charge. There will only be a conversion to paid Premium if the Adult Account Holder first receives all the financial information, provides a payment method where necessary and confirms an express order. If no such order exists, at the end of the trial the Account will move to the Free Plan.

14.5. Promotions may have additional conditions, which will be displayed before they are accepted. A promotion will not reduce legal rights or alter the continuity of Crisis Alerts.

14.6. "Unlimited messages" means that the standard daily limit of the Free Plan does not apply, but it may be subject to reasonable measures against abuse, automated use, saturation, security or capacity issues. These measures will not be used to arbitrarily reduce the core value of Premium.

14.7. Some Experimental Features may be available only to a subset of accounts or for a limited period. Access to them does not automatically turn them into a permanent feature of the plan, provided they have been properly identified as experimental.

14.8. Pixel Solution may maintain a free plan for as long as it remains sustainable, but it does not guarantee its indefinite availability. A withdrawal or material reduction will be communicated with reasonable advance notice and will not affect Premium periods already paid for.

14.9. The trial is granted once per family unless a promotion states otherwise. Creating duplicate accounts to repeat it may result in its withdrawal, without affecting legal rights.

14.10. If the plan description shown in the order is more favourable than these Terms, the particular condition confirmed for that period shall apply.

15. Premium subscription, renewal, cancellation and payment

15.1. Subscribing to Premium requires an express order. Immediately before confirmation, the plan, the total price, the billing period, the start date, the automatic renewal and how to cancel will be displayed prominently.

15.2. The Premium subscription renews automatically for periods equal to the one contracted until the Adult Account Holder cancels it. Each charge will be made at the start of the new period, on the date indicated in the order summary or in the account.

15.3. The Adult Account Holder may cancel the renewal from the account or by writing to info@holanolis.com. The cancellation request is recorded immediately, carries no penalty and prevents the next charge. Unless the law or a more favourable offer provides otherwise, Premium continues until the end of the period already paid for and the account then moves to the Free Plan.

15.4. Upon downgrading to Free, the features exclusive to Premium will cease to be available on the date indicated. The retention or erasure of the associated data will be governed by the Privacy Policy and by the periods actually implemented. Pixel Solution will give notice before deleting data that the user may export or keep, where legally and technically possible.

15.5. Stripe handles the payment and the card details. Pixel Solution does not store full card numbers. The processing of data by Stripe is explained in the Privacy Policy and in the payment information.

15.6. If a payment fails, Pixel Solution may make reasonable retry attempts, notify the Adult Account Holder and gradually limit Premium features. If the non-payment persists, the account will move to the Free Plan after the corresponding notice. The operational schedule may be displayed in the account or in the payment communication. Crisis Alerts will continue as long as the account remains active and the Young User can converse.

15.7. Pixel Solution may change the price for future periods. It will communicate this on a durable medium at least 30 days before the affected renewal. The new price will not apply to the period already paid for, and the Adult Account Holder may cancel before the renewal.

15.8. A price change does not authorize charging amounts that have not been accepted or concealing the payment obligation. The applicable amount must appear clearly before each new purchase and in the change notices.

15.9. The payment method must belong to the Adult Account Holder or be used with authorization. Unrecognized charges must be reported without delay to Pixel Solution and to the payment provider.

15.10. Included or applicable taxes will be displayed in accordance with the regulations and the enabled country. Pixel Solution may issue electronic invoices through the account or by email.

15.11. Cancelling the renewal does not immediately delete the Account or the profiles. If the Adult Account Holder wishes closure and erasure, they must additionally use the corresponding option.

15.12. Before Premium ends, information will be provided, where possible, on which features and access will cease to be available, on the treatment of the associated data and on the export options.

15.13. Pixel Solution will not charge for continuing a free trial without having received an express Premium order. Entering a card for another purpose will not be interpreted as a purchase.

15.14. Payment retries will not include surcharges of Pixel Solution's own that have not been disclosed. The bank or payment provider may apply its own conditions.

15.15. In the event of a change to the family plan, each Young User's features will be adjusted without expanding supervision. If the plan ceases to support the agreed level, the affected features will be paused and a transparent transition will be proposed, not a unilateral change to the Supervision Agreement.

16. Right of withdrawal

16.1. Where consumer law so provides, the Adult Account Holder has 14 calendar days from the conclusion of the contract to withdraw without giving any reason.

16.2. The right of withdrawal may be exercised by an unequivocal statement sent to info@holanolis.com or to the address indicated in clause 1. The model form included at the end of these Terms may be used, but it is not mandatory.

16.3. If the Adult Account Holder expressly requests that a paid service begin during the withdrawal period, Pixel Solution may claim, where the law permits and proper information has been given, the proportional part actually provided up to the communication of the withdrawal.

16.4. The use of an ongoing subscription does not, on its own, entail the automatic loss of the right of withdrawal. The exception for complete performance shall apply only where all the legal requirements are met.

16.5. If during the first 14 days only a free trial is enjoyed and no charge has been made, withdrawal will incur no cost.

16.6. Pixel Solution will refund the amounts due without undue delay and, at the latest, within 14 calendar days of receiving the communication, using the same means of payment unless otherwise agreed and at no cost to the consumer.

16.7. Any more favourable rights provided by the law of the consumer's country of residence shall prevail.

16.8. Before purchase, Pixel Solution will state whether the Premium Service begins immediately and will collect, where necessary, the corresponding express request separately.

16.9. Withdrawal from Premium does not require closing the free Account. The Adult Account Holder may choose, where technically possible, between moving to Free or closing the Account.

16.10. If the withdrawal affects an account with several Young Users, Pixel Solution will explain the practical consequences before implementing the change, without preventing the exercise of the right.

16.11. No immediate-start checkbox will be pre-ticked or merged with marketing or training consents.

17. Refunds and conformity of the digital Service

17.1. Outside the right of withdrawal, there is no automatic refund for the unused part of a cancelled period, unless:

the applicable law so requires;
there is an incorrect or unauthorized charge;
a promotion recognizes a more favourable right; or
a price reduction or termination for lack of conformity of the Service is appropriate.

17.2. Pixel Solution is responsible for ensuring that the digital Service conforms to the description and functionalities contracted, has the security and continuity that may reasonably be expected and receives the necessary updates, within the limits and periods required by the applicable regulations.

17.3. In the event of a lack of conformity, the consumer may request the corrective measures provided for by law, including bringing the Service into conformity, a price reduction or termination where appropriate. These rights are not limited by the liability exclusions in these Terms.

17.4. To raise a billing or conformity issue, you may write to info@holanolis.com with the information needed to locate the account and describe the incident, avoiding the inclusion of unnecessary sensitive data about the Young User.

17.5. During the provisional phase, a clearly described limitation may form part of the objective characteristics of the Service, but it does not make conformant an operation different from the one announced, nor does it remove the legal guarantees.

17.6. Pixel Solution may request reasonable information to reproduce an error, taking care that the user does not send complete conversations or sensitive data where they are not necessary.

17.7. If bringing the Service into conformity requires access to the Young User's content, the scope will be disclosed and access will be limited to authorized personnel.

17.8. Where an interruption or withdrawal affects only a clearly identified free Experimental Feature, the available remedies may differ from those for a contracted core feature, without prejudice to the law.

17.9. The update and security obligations are not excluded by labelling the Service as beta or provisional.

18. Accounts, credentials, linked adults and devices

18.1. Each adult must use their own account. Credentials must not be shared between adults, nor may the Young User's account be used to access supervision features.

18.2. The Adult Account Holder is responsible for safeguarding their credentials, setting up secure recovery methods and giving notice without delay if they suspect unauthorized access.

18.3. The Young User must also protect their credentials in accordance with their age and abilities. Pixel Solution will design the access and recovery mechanisms taking into account that the primary user may be a minor.

18.4. The Adult Account Holder must keep up to date the email address, country, language, time zone and other details relevant to the service and the alerts.

18.5. Premium allows up to three adults to be linked. Each Additional Supervising Adult must accept their invitation and these Terms, and the Young User must be informed of, and accept, their addition and their level of access. All of them will see the alerts and the dashboard within the accepted scope; the configuration powers belong to the primary Adult Account Holder.

18.6. Receiving certain features may require a compatible device, an internet connection and notification permissions. The Adult Account Holder must review those permissions, without prejudice to Pixel Solution's technical obligations.

18.7. Creating generic shared accounts for families, schools or professionals is not permitted. Traceability of which adult accesses is an essential security measure.

18.8. Pixel Solution may close sessions, require a password reset or activate additional measures when it detects anomalous access.

18.9. On shared devices, each user must log out and prevent credentials from being stored in an accessible manner. The Adult Account Holder must not configure the device so as to conceal from the Young User who supervises the account.

18.10. Recovery mechanisms may not be used to take control of another adult's or the Young User's account beyond the accepted powers.

18.11. Changing the primary email address, transferring ownership or adding an adult with access must be recorded and may require a new verification.

18.12. Pixel Solution will not request passwords by email, nor will it ask for complete access codes to be sent to support.

19. Acceptable use

19.1. The Service must be used in a personal, lawful and respectful manner. It is not permitted to:

use it to commit, facilitate or conceal unlawful acts;
exploit, harass, threaten, sexually manipulate or endanger a minor;
attempt to have Nolis encourage self-harm, suicide, violence, abuse, eating disorders, sexual conduct involving minors or other harm;
circumvent, disable, abusively test or attack the safety and detection measures;
introduce malware, overload the Service or access accounts, systems or data without authorization;
use robots, bulk extraction, scraping or unauthorized automation;
resell, sublicense or commercially exploit the Service without a written agreement;
impersonate another person or falsify age, parental authority, country or identity;
infringe third parties' intellectual property, privacy, reputation or data protection rights; or
use the supervision information for coercion, humiliation, retaliation or abusive control of the Young User.

19.2. It is not a prohibited use for a Young User, in good faith, to talk about distress, abuse, self-harm, sexuality, violence, eating or another sensitive situation, to ask questions or to seek help. The usage rules must not silence safety communications.

19.3. Pixel Solution will apply these rules in a proportionate manner, taking particular account of the Young User's age, the context and their protection.

19.4. It is likewise not permitted to use the Outputs to develop, train or evaluate a competing service in an automated manner through bulk extraction, except with written authorization or under a mandatory legal right.

19.5. Good-faith security testing must be carried out in accordance with the disclosure channel and rules published by Pixel Solution. The existence of a research purpose does not authorize accessing other people's data, affecting Young Users or disrupting the Service.

19.6. The user shall be liable, in accordance with the law, for the direct damage they cause intentionally or through gross negligence by way of a prohibited use. This provision does not establish a general indemnity, nor does it limit consumer rights.

19.7. Pixel Solution may apply limits, block instructions or remove content to protect minors, third parties or the system. Where possible, it will explain the reason in an age-appropriate manner and allow an error to be reported.

19.8. Discussing difficult issues, asking for help, reporting abuse or asking legitimate questions about safety is not prohibited. Restrictions will be aimed at preventing harm, not at punishing the expression of distress.

19.9. The Adult Account Holder shall not use the Service to impose humiliating tasks on the Young User, extract confessions, manufacture evidence or evade their duties to listen and protect.

20. User-provided content

20.1. Users retain whatever rights they hold in the messages, images and other content they provide.

20.2. In order to provide the Service, the user and, where applicable, their representative authorize Pixel Solution to host, reproduce, transmit, analyse, technically adapt and display that content solely to the extent necessary to:

generate and deliver responses;
maintain the history and the contracted features;
apply the accepted supervision;
detect and manage security risks;
prevent abuse, fraud or incidents;
provide support; and
comply with legal obligations.

20.3. This authorization is non-exclusive, worldwide for as long as technically necessary to provide the Service, and ends when the content is deleted, except for copies or retention required or permitted by law and explained in the Privacy Policy. It does not, on its own, authorize advertising uses, the sale of conversations or purposes other than those disclosed.

20.4. The Adult Account Holder must take care that no personal data, secrets or third-party content are uploaded without a valid basis. Given the conversational nature of the Service, Pixel Solution will apply minimization measures and will not place on the Young User an impossible obligation to avoid every incidental mention of third parties.

20.5. Pixel Solution may block or remove manifestly unlawful or dangerous content where necessary, taking care not to destroy relevant evidence or prevent a legitimate communication seeking help.

20.6. The user declares, to the best of their knowledge and ability, that they are entitled to provide the User Content. The Young User is not required to give a legal warranty inappropriate to their age.

20.7. Pixel Solution does not acquire ownership of the conversations. The processing authorization does not permit commercializing them as databases, selling them or using them for targeted advertising.

20.8. Without additional information and legal basis, Pixel Solution will not use identifiable conversations of Young Users to train general models of its own or of third parties. It may use effectively anonymized data, aggregated metrics, synthetic data and voluntary feedback for safety and improvement purposes.

20.9. Where the user requests the deletion of content, erasure from the active systems will be carried out in accordance with the Privacy Policy and the law. Certain backups, security logs or incident evidence may remain temporarily blocked.

20.10. Deleted content may previously have been seen by an authorized adult. Pixel Solution cannot remove from that person's memory, screenshots or devices what has already been consulted, but it may prohibit subsequent incompatible uses.

20.11. If Pixel Solution receives a valid legal request concerning content, it will act in a proportionate manner and, where the law permits, will inform the person concerned.

21. Responses generated by Nolis

21.1. Pixel Solution does not claim, as against the user, ownership rights over the new content generated for their conversation, without prejudice to its rights in the software, design, trademarks, internal instructions and other elements of the Service.

21.2. The law may not recognize exclusive rights over certain AI-generated content. Pixel Solution does not guarantee originality, exclusivity, the absence of similarities with third-party content or that a particular use will not affect the rights of others.

21.3. Responses must not be used as the sole basis for medical, psychological, legal, financial, high-impact educational, safety or emergency decisions.

21.4. If a response appears dangerous, inappropriate or wrong, it should no longer be followed; it should be checked against a reliable source and, where appropriate, reported to Pixel Solution.

21.5. The user must verify quotations, dates, calculations, sources, translations and relevant statements. A convincing appearance does not guarantee accuracy.

21.6. Outputs may reflect limitations or biases in the data and models. Pixel Solution will apply reasonable evaluation and mitigation measures, particularly regarding age, language and safety, but cannot guarantee perfect neutrality.

21.7. Summaries, labels and classifications do not constitute facts about the Young User. They must not be used to sanction, diagnose or grade them, or to make school, employment, medical or judicial decisions.

21.8. The ability to copy an Output does not mean that publishing it is lawful or prudent. The user must review rights, privacy, accuracy and context before sharing it.

21.9. Nolis may refuse a request, offer a limited response or redirect the conversation for safety reasons. A refusal does not establish that the request was illegal, nor should it be interpreted as a moral judgement of the user.

21.10. Pixel Solution may label Outputs as AI-generated and keep visible notices within the experience. The user must not deliberately present an Output as created by a person where this could be misleading.

22. Intellectual property of the Service

22.1. Pixel Solution or its licensors own the rights in HolaNolis, its code, interface, design, documentation, trademarks, logos, safety systems and other protected elements, except for the content provided by users.

22.2. For as long as the account remains in force, a limited, personal, non-exclusive, non-transferable and revocable right is granted to use the Service in accordance with these Terms.

22.3. Copying, modifying, distributing, selling, renting, decompiling, reverse engineering or attempting to obtain the source code is not permitted, except to the extent authorized by a mandatory legal provision.

22.4. "HolaNolis", "Nolis" and the associated signs may not be used in a way that suggests sponsorship, affiliation or authorization that does not exist.

22.5. The licence ends when the Account is closed, without prejudice to any temporary access provided to export data and to legal rights.

22.6. The Service may incorporate open-source components or third-party materials subject to their own licences. Where appropriate, the corresponding notices will be provided.

22.7. The user may send comments or improvement proposals. Pixel Solution may use them without any obligation of remuneration, provided that it does not reveal the Young User's identity or reuse sensitive conversations outside the disclosed purposes.

22.8. Registering trademarks, domains, profiles or applications that imitate HolaNolis or create confusion as to its origin is not permitted.

22.9. Nothing in this clause limits the legal exceptions for interoperability, research or permitted use that cannot be excluded by contract.

23. Availability, support and technical limitations

23.1. Pixel Solution will endeavour to provide reasonable availability and security, but no digital service can guarantee uninterrupted or error-free operation.

23.2. There may be interruptions due to maintenance, updates, incidents, provider failures, attacks, force majeure, connectivity problems or the user's devices.

23.3. Where possible, foreseeable maintenance with a significant impact will be announced in advance. Urgent security actions may be carried out without prior notice.

23.4. The promise that Crisis Alerts are not limited by plan or non-payment does not amount to an absolute guarantee of delivery. The system needs to receive the message, process it and have an operational channel to the adult.

23.5. This clause does not limit the consumer's rights for lack of conformity, nor does it allow Pixel Solution to neglect reasonable obligations of continuity, security or maintenance.

23.6. During the provisional phase, no service level agreement or guaranteed support time is offered, unless agreed in writing. Pixel Solution will prioritize security and access incidents over general enquiries.

23.7. Support is not an emergency channel and does not provide clinical advice. Messages sent to support may not be read immediately.

23.8. The Young User and the Adult Account Holder should not use the history as the sole archive of important information. Losses may occur due to errors, requested deletions, plan changes or incidents, without prejudice to Pixel Solution's obligation to apply reasonable backup, recovery and security measures.

23.9. Compatibility depends on the browser, operating system, device and permissions. Pixel Solution may stop supporting obsolete versions for security reasons, with reasonable notice where possible.

23.10. Third-party integrations, links or resources may change or cease to be available. Their inclusion does not imply a professional recommendation or a guarantee as to their content.

23.11. Pixel Solution will maintain reasonable incident communication mechanisms and will endeavour to report significant interruptions when it has reliable information.

23.12. An interruption caused by a provider does not automatically remove Pixel Solution's liability towards the consumer; it will be assessed according to the law, due diligence and the actual cause.

24. Changes to the Service

24.1. Pixel Solution may modify the Service for valid reasons, including:

improving security, accessibility or reliability;
fixing errors;
adapting to legal or regulatory changes;
replacing components or providers;
preventing abusive uses;
adding features; or
maintaining technical compatibility.

24.2. Changes will be made without additional costs that have not been accepted and will be communicated clearly. If a change adversely affects, in a more than minor way, access to or use of a continuously supplied digital service, Pixel Solution will give reasonable advance notice on a durable medium and will inform of the right to terminate the contract free of charge within the legal period.

24.3. Changes that expand adults' access to the Young User's information, change the recipients of alerts or substantially alter crisis detection will not be applied by way of a silent update. They will require the applicable information and new acceptances.

24.4. If a modification makes it necessary to stop offering the Service in a country or to an age group, Pixel Solution will provide an orderly wind-down, the legal options for data access or erasure, and any proportional refund due.

24.5. Additional valid reasons during the provisional phase include: safety test results, reduction of false positives or negatives, contractual incompatibility of a model, limited capacity, prevention of emotional dependence and adaptation to age-related needs.

24.6. An urgent modification to prevent a serious risk, vulnerability or breach may be applied before full notice is given. Pixel Solution will inform as soon as reasonably possible and will maintain only the necessary restrictions.

24.7. Where technically feasible, Pixel Solution may offer to temporarily maintain a version without the modification. It will not be obliged to maintain an insecure, unlawful or incompatible version.

24.8. If a material change is detrimental to a paid service and the Adult Account Holder terminates the contract within the applicable period, Pixel Solution will refund the proportional part not provided.

24.9. A change of provider does not, on its own, require a new acceptance if it does not materially alter rights, processing, location, security or functionality. Where it does, information will be provided and the corresponding requirements will apply.

24.10. Modifications will not be retroactive as regards access to conversations, financial obligations or the lawfulness of processing carried out previously.

24.11. Pixel Solution will keep an internal record of material changes, their reason, date, affected users and the communications made.

25. Suspension, cancellation and termination

25.1. The Adult Account Holder may cancel Premium in accordance with clause 15 and may request the closure of the Account through the available features or by writing to info@holanolis.com.

25.2. Pixel Solution may limit or suspend an account where there is:

a serious or repeated breach of these Terms;
reasonable doubt as to the adult's identity or authority;
a risk to a Young User or a third party;
unauthorized access or a security incident;
a legal obligation or an order from a competent authority;
an attempt to circumvent age or territory restrictions; or
persistent non-payment, only with respect to Premium features.

25.3. Except in cases of urgency, risk, fraud or legal prohibition, the reason will be communicated and a reasonable opportunity will be given to remedy it or to submit observations.

25.4. A suspension for security reasons will be proportionate. Pixel Solution will avoid, where technically and legally possible, a financial dispute abruptly removing basic protection features; in particular, a payment failure does not, on its own, deactivate Crisis Alerts while the chat remains active.

25.5. Upon termination of the Account, access to the Service ceases and no new alerts can be generated. The retention, download, blocking or erasure of data will be governed by the Privacy Policy and the applicable legal rights.

25.6. If Pixel Solution decides to permanently discontinue a paid service without any breach by the user, it will give at least 30 days' notice where possible and will refund the proportional part not provided, unless it offers an equivalent alternative accepted by the Adult Account Holder.

25.7. Measures may be gradual: a notice, limitation of a feature, closing of sessions, additional verification, temporary suspension or termination. The measure proportionate to the risk and to the age will be chosen.

25.8. Pixel Solution may act immediately if maintaining access creates a serious risk to a person, to the security of the system or to legal compliance. Where possible, it will keep a channel open for the adult to request a review.

25.9. A suspension does not authorize the Adult Account Holder to open new accounts to circumvent it. They may request clarification or provide information through the indicated channel.

25.10. If Pixel Solution terminates Premium for a reason not attributable to the user and does not offer an equivalent alternative, it will refund the proportional part of the period not provided.

25.11. Termination for abusive use does not remove rights over data, nor does it permit withholding amounts contrary to the law. Pixel Solution may retain evidence necessary in relation to fraud, abuse or incidents.

25.12. Before a voluntary closure, information will be provided about the consequences for all linked profiles and, where appropriate, about the export options. In an urgent situation, closure may be immediate.

25.13. After termination, the clauses that by their nature should survive will remain in force, including confidentiality, intellectual property, accrued payments, liability and dispute resolution.

26. Coming of age and end of the usage age range

26.1. The Service is designed for people aged 10 to 20.

26.2. Pixel Solution is implementing the technical process for the transition upon reaching the age of majority (18) and for the closure of the age range at 21. Until it is actually implemented, no profile is paused, archived or automatically moved to a different regime on account of age, and this clause must be read as a design commitment, not as the description of a process already in operation.

26.3. While the automatic process is not available, the Adult Account Holder or the Young User who has reached the age of majority may at any time request from info@holanolis.com: the cessation of supervision, the unlinking of one or more adults, the delivery of the information available about their account, or the erasure of the account. Pixel Solution will handle these requests as a priority.

26.4. The voluntary continuation of supervision after reaching the age of majority will require a clear and revocable authorization from the Adult Young User and may not be based on the acceptance given while they were a minor. Payment of the subscription by another person does not, on its own, grant that person access to conversations, summaries or alerts.

26.5. When the automatic transition process becomes available, it will be communicated in accordance with clause 31 and will include, at a minimum: reasonable advance notice to the Young User and the Adult Account Holder, no automatic continuation of the adult's access based solely on parental authority or guardianship, and options to export or erase data upon the closure of the age range.

27. Recommendations by schools and professionals

27.1. A school, parents' association, practice, psychologist, paediatrician, counsellor or other professional may recommend HolaNolis to a family, but that recommendation does not make them a party to the contract.

27.2. The school or professional does not, by virtue of recommending the Service, receive access to conversations, profiles or Crisis Alerts. Alerts are directed to the family's authorized adults, not to the school.

27.3. The recommendation does not imply that Pixel Solution provides a clinical, educational or therapeutic service, nor that the school or professional guarantees the operation of the Service.

27.4. Recommendation codes or links, if any, do not alter these rules and do not allow emotions to be inferred or students to be monitored on the school's behalf.

27.5. A school or professional does not act as an agent, representative, distributor, data processor or support provider of Pixel Solution except under a separate written contract.

27.6. Pixel Solution does not guarantee that a professional recommendation is suitable for a particular family. The adult must assess the Service and accept these Terms directly.

27.7. If in the future a school funds licences, administers sign-ups, receives reports or processes data, a specific contractual and privacy regime will be required before those features are activated.

27.8. Professionals must not ask a family to select Full supervision as a condition for providing an external service, unless there is a sufficient legal basis and transparency unrelated to HolaNolis.

28. Privacy and data protection

28.1. Pixel Solution processes data of the Adult Account Holder, of the Young Users and technical data in accordance with the Privacy Policy in force, which must be read before signing up.

28.2. Acceptance of these Terms must not be used as blanket consent for all processing operations. Where a processing operation requires consent, it will be requested separately, for specified purposes and without pre-ticked boxes.

28.3. Withdrawing a consent will be as easy as giving it. If the withdrawn processing is essential for a requested feature, Pixel Solution will explain which feature cannot continue. Withdrawal will carry no financial penalty, without prejudice to amounts already lawfully accrued.

28.4. The Adult Account Holder cannot authorize more access or processing than their legal representation allows. Where the Young User has their own capacity to decide, their decision will be collected in an appropriate manner.

28.5. Retention periods, providers, locations, international transfers, rights and channels for exercising them will be detailed in the Privacy Policy. These Terms do not promise that all conversations will remain exclusively within the European Union.

28.6. Pixel Solution does not sell conversations or personal data of Young Users and does not use the Service for behavioural advertising targeted at minors.

28.7. Payment data is processed mainly by the payment provider. Pixel Solution will retain the necessary information on status, invoices and transactions, but not full card numbers.

28.8. Crisis detection and summaries may involve the automated analysis of sensitive content. The Privacy Policy must explain the purposes, legal bases, categories, recipients, retention and rights with a level of detail proportionate to the risk.

28.9. The processing necessary to perform the contract will be limited to what genuinely relates to the Service. Optional purposes will require their own basis and will not be imposed as a condition where they are not necessary.

28.10. Users may request access, rectification, erasure, restriction, portability or objection where applicable. The exercise of rights with respect to the Young User will be resolved having regard to their age, capacity, representation and best interests, without assuming that every linked adult can decide for them on any matter.

28.11. The withdrawal of a supervision authorization will prevent new access from the time it takes effect, but it does not automatically erase records that must be retained or what was already legitimately seen.

28.12. If a security breach occurs, Pixel Solution will apply its response procedure and make the required communications to authorities and affected persons.

28.13. Acceptance of these Terms does not constitute authorization for an AI provider to train its general models with conversations. Any use of that nature will require a separate, specific decision compatible with the regulations on minors; during this provisional version, such consent is not requested.

28.14. The up-to-date list of providers, locations and safeguards must be available in the Privacy Policy. The user may request information about relevant changes.

29. Artificial intelligence models and other providers

29.1. To provide HolaNolis, Pixel Solution uses its own infrastructure and external providers of hosting, artificial intelligence, payments, email and other technical services. Responses may be generated by proprietary, self-hosted or third-party models.

29.2. A routing system automatically selects the model or provider for each request taking into account, among other factors, the user's age and territory, the language, safety, suitability for the use case, quality, availability, capacity and legal and contractual compatibility. The provider may vary between conversations or messages, and the user does not acquire a right to any particular one.

29.3. Pixel Solution will remain the contractual counterparty and the party responsible for providing HolaNolis, even where a technical provider is involved. A provider's conditions are not imposed directly on the user unless the user separately uses a clearly identified external service.

29.4. Pixel Solution must not send a request to a model or provider whose conditions do not permit the applicable age group, territory or use case. If no eligible provider exists, the Service may temporarily interrupt the generation of responses or display a safe alternative, instead of routing the request in an incompatible manner.

29.5. The Privacy Policy will identify the providers that receive personal data, their role, location, safeguards and international transfers where applicable. Pixel Solution may replace them for reasons of security, quality, availability or compliance; if the change materially affects data, location, features or rights, it will inform in advance and collect the required decisions.

29.6. Stripe processes payments. Emergency resources, helplines and external links may be operated by third parties and are governed by their own conditions. Pixel Solution does not control their availability, but it must select and present them with reasonable diligence.

29.7. Pixel Solution will maintain controls to prevent a non-eligible provider from receiving content through a fallback configuration, degradation or router failure. If no suitable option exists, the system must fail safely.

29.8. Automatic selection will not be based on increasing supervision or on monetizing sensitive categories. It may be based on safety requirements, age, language, cost, latency, quality, capacity and compliance.

29.9. Where technically reasonable, the model or provider used, the version or family, the date and the safety configuration necessary to investigate incidents will be recorded, without storing more content than necessary.

29.10. The use of a proprietary model does not remove Pixel Solution's obligations regarding safety, transparency, data protection, evaluation and maintenance.

29.11. An external provider may apply filters, log abuse signals or refuse requests. These operations must be covered by the contracts and described in the Privacy Policy where they involve personal data.

29.12. Pixel Solution will endeavour to configure the available options to prevent HolaNolis content from being used to train the provider's general models and to minimize retention. If a feature does not allow an adequate level of protection, it must not be used with Young Users.

29.13. Model changes may alter style, capability, latency or behaviour. Pixel Solution will reasonably assess safety before activating them and may carry out gradual rollouts.

29.14. The Adult Account Holder cannot contract directly with the underlying provider through HolaNolis, nor claim features, support or warranties from it, without prejudice to the rights that the law grants them against the parties actually responsible.

30. Liability

30.1. Pixel Solution shall be liable in accordance with the law for its breaches, for the lack of conformity of the Service and for damages that cannot be validly excluded or limited.

30.2. Nothing in these Terms excludes or limits liability for wilful misconduct, fraud, gross negligence, death or personal injury where the law prohibits doing so, infringement of fundamental rights, breaches of data protection or security duties that cannot legally be waived.

30.3. Within the limits permitted by law, Pixel Solution shall not be liable for damage caused exclusively by:

false or incomplete information deliberately provided by the user;
use of the Service contrary to these Terms or to clear safety instructions;
circumvention of age, country or access restrictions;
lack of connectivity, permissions or the functioning of devices outside Pixel Solution's control; or
unauthorized access resulting from the user having shared their credentials or having failed to report a known intrusion.

30.4. The above exclusion shall apply only to the extent that a causal link exists and no breach by Pixel Solution has contributed.

30.5. HolaNolis is offered for personal and family use. To the extent permitted by law, Pixel Solution is not liable for business losses, loss of professional profit or commercial damage arising from its use for a professional purpose not provided for.

30.6. The probabilistic nature of AI and of crisis detection is a real limitation of the Service, not a general waiver of liability. Pixel Solution must reasonably design, test, maintain and improve the safety measures and honestly communicate their limits.

30.7. The adult's obligation to supervise and act does not displace Pixel Solution's own duties. Likewise, Pixel Solution does not assume custody of the Young User, nor does it replace human intervention.

30.8. Pixel Solution shall be liable for the direct and foreseeable damage caused by a breach attributable to it, in accordance with the applicable regulations. Foreseeability shall be assessed having regard to the nature of the Service and the information available at the time of contracting.

30.9. Within the legal limits, Pixel Solution is not liable for decisions the user takes exclusively against clear warnings, relying on an Output they were required to verify, where the damage does not also arise from a breach by Pixel Solution.

30.10. The absence of a Crisis Alert does not, on its own, give rise to automatic liability, but neither is it excluded from any assessment. The design, testing, maintenance, information provided, the specific incident and the diligence required will be examined.

30.11. The existence of Full supervision does not mean that Pixel Solution guarantees that the adult will read or understand every conversation. The delivery of information does not replace human action.

30.12. No clause obliges the consumer to indemnify Pixel Solution for third-party claims except where liability is established in accordance with the law.

30.13. The limitations shall not apply where they would be unfair, would defeat the essential content of the contract or would deprive the consumer of legal remedies.

30.14. Each party shall take reasonable measures to avoid or mitigate damage once it becomes aware of an incident, and this obligation may not be used to place an inappropriate burden on a minor.

30.15. The provisions of this clause shall be interpreted consistently with the enhanced duty to protect minors and with the probabilistic — but not unaccountable — nature of AI systems.

31. Amendment of these Terms and re-acceptance

31.1. Each version will have an identifier and an entry-into-force date. Pixel Solution will retain the version accepted by each account.

31.2. A new express acceptance will be requested where the change materially affects:

the identity of the contractual counterparty;
the essential purpose of the Service;
the roles and powers of the Adult Account Holder or of the Young User;
the scope of supervision or the information accessible to adults;
crisis detection or the recipients of alerts;
the financial obligations or the renewal, where a price notice is not sufficient;
the limitation of liability;
the governing law or dispute resolution; or
data processing operations requiring a new consent.

31.3. Purely editorial changes, corrections, favourable improvements, updates to contact details or technical adaptations that do not reduce rights or substantially alter the contract may be communicated without requiring a new acceptance.

31.4. Except in cases of legal or security urgency, material changes will be communicated at least 30 days in advance on a durable medium. The notice will explain the modification, the effective date and the user's options.

31.5. If the Adult Account Holder does not accept a material change, they may terminate the contract before it enters into force. Where applicable, the proportional part of a paid period that will not be provided will be refunded. Pixel Solution will not interpret inactivity as consent where the law requires express acceptance.

31.6. Amendments to the Privacy Policy follow their own regime. An informational change does not automatically validate a new purpose based on consent.

31.7. Planned replacement of this provisional version. Pixel Solution plans to replace it with a consolidated version following legal review and the maturing of the Service. The replacement will be treated as a Material Change and will require a new express acceptance before continuing to use the chat, even if much of the content remains the same.

31.8. The update notice will identify in an understandable manner the main clauses that change. Merely referring to a lengthy document without explaining the material changes will not be sufficient.

31.9. If acceptance is not given in time, Pixel Solution may place the Account in a limited transitional mode that prevents new conversations and new renewals, but allows, during the communicated period, consulting available data, cancelling, downloading documents and exercising rights.

31.10. The transitional mode will not generate new charges. If there is paid Premium and the lack of acceptance prevents the remaining part from being provided by Pixel Solution's decision, the proportional refund will apply where appropriate.

31.11. Rejecting an update does not constitute a breach. It means that the contract ends or that the affected feature ceases to be available on the indicated date.

31.12. An update may not retroactively validate a processing operation, charge, adult access or limitation of liability that was not lawful under the version in force when it occurred.

31.13. Previous versions will remain archived by Pixel Solution for the period necessary to evidence the contractual relationship and will be available upon reasonable request.

31.14. If a change is immediately necessary to comply with a law or to remedy a serious risk, Pixel Solution may pause the Service until the necessary acceptance is obtained, explaining the reason and the available options.

31.15. The Adult Account Holder's acceptance of a new version does not replace the new information for, or assent of, the Young User where the change affects supervision, privacy, alerts or the essential experience.

32. Communications

32.1. Pixel Solution may send contractual communications by email, through notices within the application or on another durable medium associated with the Account.

32.2. The Adult Account Holder must maintain a valid email address and review communications relating to payments, security, contractual changes and the Young User's transition.

32.3. Crisis Alerts will be sent through the channels configured in the Service. Commercial communications, if any, will be managed separately and may be refused without losing contractual or safety messages.

32.4. Contractual and safety communications are distinct from commercial ones. The user cannot prevent the former by unsubscribing from marketing while they maintain the Account.

32.5. A notice will be deemed delivered when it is correctly sent to the email address provided or made available in the Account in an archivable form, without prejudice to the law requiring proof or a specific means.

32.6. Material changes, charges, cancellations, access alerts and age transitions will not be communicated solely through general posts on social media.

32.7. Pixel Solution may adapt the language to the recipient. Communication to the Young User will be understandable for their age and will not replace the contractual copy addressed to the Adult Account Holder.

32.8. Support may request details to verify identity before disclosing information about an Account. It will not answer questions about conversations from a person who is not listed as authorized.

33. Governing law, consumers and dispute resolution

33.1. The contract is governed by Spanish law, without depriving the consumer of the mandatory protection afforded to them under the law of their habitual residence.

33.2. Before resorting to other avenues, a complaint may be sent to info@holanolis.com. Pixel Solution will acknowledge receipt and endeavour to respond within a reasonable time.

33.3. The consumer may bring proceedings before the courts having jurisdiction under the applicable mandatory rules, including those of their own domicile where the law so recognizes. These Terms do not impose on consumers exclusive submission to the courts of Barcelona.

33.4. Any consumer mediation or arbitration will be used where applicable or where both parties validly agree to it. This version does not incorporate mandatory arbitration, class action waivers or specific procedural waivers for the United States; any regime of that kind will require local advice and a separate territorial version.

33.5. If an authority or court declares a clause invalid, it will be applied to the maximum extent permitted and the remainder will continue in force, provided that the essential purpose of the contract can be maintained without prejudice to the consumer.

33.6. The parties will endeavour to resolve complaints in good faith, but the prior submission of a complaint will not be mandatory where the law allows direct recourse to an authority or court.

33.7. The user may turn to the consumer, data protection or other competent authorities. These Terms do not limit the right to file an administrative complaint or claim.

33.8. Pixel Solution will state on its website the alternative dispute resolution bodies to which it is affiliated or which are mandatory. No affiliation that does not exist is claimed.

33.9. For users outside Spain who may be admitted in the future, territorial versions may be approved. The mere translation of this document does not mean that the Service is enabled in that territory.

33.10. There is no waiver of class actions, jury trial, mandatory arbitration or foreign-law clause for consumers in this version.

34. Final provisions

34.1. These provisional Terms, the order summary, the supervision specification sheet and the particular conditions accepted constitute the agreement on the Service, without excluding rights arising from advertising or from the law.

34.2. Failure to exercise a right does not imply a waiver of it.

34.3. Pixel Solution may assign the contract as part of a reorganization, sale of business or succession, provided that it does not reduce the consumer's rights and communicates it where required. The Adult Account Holder may not transfer their account or representation without authorization and without the new adult meeting the requirements.

34.4. The contract is concluded in the language selected and provided to the user. The versions must be equivalent. A translation may not be interpreted so as to reduce mandatory rights or to impose on the consumer a version they could not understand.

34.5. Headings are included to ease reading and do not alter the meaning of the clauses.

34.6. For any question about these Terms, you may write to info@holanolis.com.

34.7. The contract does not create any partnership, agency, employment, guardianship, clinical relationship or professional duty between Pixel Solution and the user.

34.8. Technology providers are not beneficiaries with the power to enforce these Terms against the consumer, except for rights granted to them by law.

34.9. If a clause admits more than one interpretation, it shall not be interpreted so as to authorize secret surveillance, non-consented charges, undisclosed training or waivers of mandatory rights.

34.10. The obligations relating to confidentiality, intellectual property, accrued payments, legal retention, liability and dispute resolution survive termination to the extent necessary.

34.11. References to "including", "among others" or similar expressions do not allow a clause to be extended beyond its reasonable purpose.

34.12. Any individual exception must be recorded in writing and will not modify the contract of other users.

34.13. The Spanish-language version is the contractual version for Spain. If a translation is provided, equivalence will be sought and discrepancies will be resolved without reducing consumer protection.

34.14. The Adult Account Holder will receive, or will be able to download, a copy of these Terms and of the annexes in force. Keeping it together with the acceptance confirmation is recommended.

Annex 1. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

For the attention of:

Pixel Solution, S.L.
Address: Casafranca, 35, 08017 Barcelona, España
Email: info@holanolis.com

I hereby give notice that I withdraw from my contract for the HolaNolis service:

Name of the Adult Account Holder:
Account email:
Plan contracted:
Date of contracting:
Date:
Signature, only if submitted on paper:

Using this form is not mandatory. Any unequivocal statement sent within the applicable period is sufficient.

Annex 2. Electronic acceptance texts and records

Mandatory checkboxes for sign-up

Checkbox 1 - Contract

I have read and accept the HolaNolis Terms and Conditions of Use, version tos-provisional-2026-07-v1.1, and I can download or keep a copy of them.

Checkbox 2 - Legal age and authority

I confirm that I am of legal age and that I am the father, mother or legal guardian of the minor user, or that I hold a legally valid and verifiable authorization to represent them and to authorize their sign-up. I understand that being merely a "trusted adult" is not sufficient to act as a legal representative.

Checkbox 3 - Privacy information

I have read the Privacy Policy, version the current version shown at sign-up, including the information about conversations, automated risk detection, alerts, providers and rights.

Checkbox 3 evidences receipt of information; it must not be called "consent" for all processing operations. Any consents that are legally required must appear in separate, specific and revocable checkboxes.

Additional elements when purchasing Premium

Immediately before the purchase button, the following must be displayed:

the plan chosen;
the total price and taxes;
the billing period and the date of the first charge;
the duration or open-ended nature;
the automatic renewal;
how to cancel;
the right of withdrawal; and
the date and outcome of the free trial.

The button must use an unambiguous wording, for example:

Subscribe to Premium with an obligation to pay

Where the paid service is to begin during the withdrawal period, add a separate, non-pre-ticked request:

I request that the Premium service begin immediately during the withdrawal period. I understand that, if I withdraw after performance has begun, the proportional payment permitted by law may be due. I do not automatically lose my right merely by using an ongoing subscription.

Records to be kept

For each declaration, store separately:

document_id;
document_version;
the text or a verifiable hash of the version;
accepted_at in UTC;
the user identifier;
the IP address;
the user agent;
the language;
the declared country;
the flow context, such as adult sign-up, invitation initiated by a young person, supervisor sign-up or Premium purchase; and
any subsequent withdrawal or replacement, where applicable.

Immediately send a confirmation email with the documents, the order summary and how to cancel or withdraw.

Specific checkbox regarding the provisional phase

I understand that HolaNolis is in an initial launch and controlled testing phase, that some features may change and that this provisional version will be replaced. Material changes will require a new acceptance in order to keep using the affected features; if I do not accept them, I will be able to cancel and stop using the Service.

This checkbox may be integrated into the contract checkbox if the essential text appears immediately next to it, but it must not be hidden solely within the full document.

Re-acceptance of future versions

When a new material version is published, the screen must display:

the identifier of the previous and the new version;
the entry-into-force date;
a summary of the material changes;
a downloadable link to the full text;
the consequences of accepting or rejecting;
the treatment of any Premium period already paid for; and
the cancellation, export and erasure options.

Recommended button:

Accept the new version and continue

Parallel visible option:

Do not accept and review my closure or cancellation options

A pre-ticked checkbox, the mere dismissal of the notice or prior use must not be used as proof of acceptance of a new version.

Annex 3. Specific conditions of the provisional launch and testing phase

1. Scope

HolaNolis is in an initial launch phase with real families and a limited volume. The purpose is to verify safety, usefulness, stability, understanding of supervision and operational functioning before consolidating the Service.

2. What may change

During this phase, the following may change, among other elements:

interface, navigation and texts;
eligible AI models or providers;
safety filters, classifiers and thresholds;
limits on messages, context and files;
the frequency, structure and content of reports;
compatibility with devices and browsers;
experimental features and per-account availability; and
support, verification and transition procedures.

Changes will be subject to clauses 24 and 31. The provisional phase does not authorize expanding supervision without acceptance, introducing hidden charges or reducing legal rights.

3. Known inherent limitations

The Adult Account Holder acknowledges, as relevant characteristics and risks — not as a waiver of liability — that:

Nolis may generate false, incomplete, outdated or inappropriate information.
The safety systems may produce false positives and false negatives.
A summary may lose nuance, attribute an incorrect topic or fail to reflect the full context.
An email or notification may be delayed, blocked or go unseen.
Behaviour may vary when a model, language or configuration changes.
The Service may suffer interruptions or have temporarily limited features.
There is no permanent human reading, nor any emergency response, on the part of Pixel Solution.
Technological supervision does not replace the relationship, presence and action of adults.

4. Tests and experiments

Pixel Solution may run controlled tests to compare variants of interface, performance, quality or safety. Tests:

will not secretly modify the supervision level;
will not use identifiers or conversations for optional purposes without the corresponding basis and information;
will not deliberately deactivate Crisis Alerts in order to compare results;
must be capable of being stopped if an unforeseen risk appears; and
will be documented where they affect safety, data or core features.

5. User feedback

The Adult Account Holder and the Young User may send voluntary feedback. There is no obligation to participate, nor any remuneration except under a separate agreement. Pixel Solution may use the feedback to improve the Service, removing or reducing personal data where reasonable.

Feedback must not include complete conversations, clinical data, identity documents or third-party information unless it is essential and the indicated channel is used.

6. Exit from the provisional phase

Pixel Solution may:

publish a consolidated version;
maintain the Service with changes;
limit new sign-ups;
withdraw a feature; or
discontinue the project.

The decision will be communicated in accordance with these Terms. If a paid service is discontinued, the applicable proportional refund will apply and reasonable options regarding the data will be provided.

Annex 4. Operational supervision matrix and access rules

Element	Light	Medium	Full
Crisis Alerts	Yes	Yes	Yes
Usage time and frequency	Yes	Yes	Yes
General summary of topics	No	Yes	Yes
General non-clinical trends	No	Yes	Yes
Conversation history	No	No	Yes
Reading of individual messages	No	No	Yes

Common rules

The specification sheet shown during sign-up prevails if it is more restrictive or more favourable to privacy.
Crisis Alerts may include limited necessary context at all levels.
The level applies per Young User, not to the whole family.
No change is retroactive.
Conversational safety does not depend on the level.
Each adult uses their own credentials and is identified.
Paying does not grant access.
The Young User can check the level and the linked adults.
Summaries are not diagnoses or proven facts.
The information may not be used to humiliate, coerce or publish conversations.

Changing the level

The ordinary process is:

the Young User or the Adult Account Holder submits a proposal;
the other party receives an explanation of the current and proposed level;
the primary Adult Account Holder approves or rejects it;
the Young User reviews and accepts the new specification sheet;
the system records the version, date and participants; and
the change takes effect going forward.

Until all the steps are completed, the previous level continues. Birthday reviews do not automatically change supervision.

Annex 5. Contractual Crisis Alert protocol

A. What the system does

Automatically analyses messages looking for configured signals.
May display resources and recommend turning to an adult or a professional.
May send an alert to the authorized adults.
Records the incident information necessary for safety and auditing.

B. What it does not do

It does not diagnose.
It does not confirm that the Young User intends to harm themselves.
It does not guarantee detection of every case.
It does not replace 112, 024, professionals or in-person care.
It does not keep a person reading all conversations in real time.

C. Recommended action for the adult

Upon an alert, the adult should:

check whether there is immediate danger;
approach the Young User calmly and non-punitively;
consider the context and the possibility of an error;
go to emergency services or professionals where appropriate;
not disseminate the alert or the conversation except where legitimately necessary; and
report a possible misclassification to Pixel Solution without sending more data than necessary.

D. Delivery dependencies

Receipt may depend on connectivity, email, permissions, battery, device settings and communications providers. The adult must keep the channels up to date. An alert marked as sent does not guarantee that it has been read.

E. Continuity

Crisis Alerts are not limited by the plan or by a payment failure while the chat remains active. If the Account is closed or completely suspended, it cannot receive new messages or generate new alerts.

Annex 6. Update, rejection and transition procedure

Non-material update

Typographical corrections, contact details or clarifications that do not reduce rights may be communicated without re-acceptance. The version will be archived.

Material update

Pixel Solution must:

assign a new identifier;
send a notice on a durable medium;
summarize the relevant changes;
give a reasonable period except in cases of urgency;
request an affirmative action; and
record the acceptance separately.

If the Adult Account Holder accepts

The new version will enter into force on the indicated date. If it affects supervision, privacy or alerts, the corresponding process will also be carried out with the Young User.

If the Adult Account Holder does not accept

The Adult Account Holder may:

cancel Premium and prevent future renewals;
close the Account;
request export or erasure where applicable; or
keep a limited transitional access if Pixel Solution offers it.

Once the period has elapsed, new conversations or the affected features will be blocked. Refusal does not authorize new charges, nor is it considered a breach.

Legal or security urgency

Pixel Solution may apply an immediate pause or restriction where necessary to remedy a serious risk or comply with an obligation. It will inform as soon as possible and offer the available legal options.

Terms and Conditions of Use